In any business, clear communication is essential. Whether you’re fielding calls from customers or holding meetings with clients, being able to communicate clearly and effectively is key to success. If the client isn’t able to comprehend what the agent is saying, it may lead to irritation on both sides. That’s where call center headsets come in. A good headset can help to ensure that your employees are able to hear and be heard, without distractions or background noise getting in the way. In addition, a headset can also help to increase productivity by allowing agents to work hands-free. With so many benefits, it’s no wonder that call center headsets are an important investment for any company.
There are several distinct factors to consider when choosing a headset for a call center, including comfort, durability, sound quality, mic, talk time and range, etc. In terms of sound quality, the best noise-canceling headsets can make a big difference. These headsets use active noise cancellation technology to reduce ambient noise, making it easier for agents to focus on the conversation. When it comes to choosing a headset for a call center, the best noise canceling models are worth considering.
There are a few important factors to consider when choosing headsets for your call center. First, you’ll want to think about durability. Headsets take a lot of abuse, so you want something that can withstand repeated use. Second, you’ll need to decide whether you want a wireless or wired headset. Wireless headsets are great for mobility, but Wired headphones may offer better sound quality. Third, if you’re looking for top-of-the-line performance, look for headsets with Active Noise Cancelling (ANC) mics. This feature will help reduce background noise and ensure that your clients can hear you clearly. fourth, comfort. Fourth, comfort is always a top priority when selecting headsets. You want something that will be comfortable to wear for long periods. Fifth, talk time is another key
Why Having the Right Headsets Is Important For Call Centers
Headsets are important for call centers because they provide privacy and insulation that helps agents stay focused on their calls.
They also help to protect the caller’s privacy by muffling background noise and preventing the agent from speaking directly into the caller’s ear. This is important because it prevents the caller from hearing any noise or distractions in the agent’s office.
Additionally, headsets provide employees with a hands-free way to communicate, which is important for call centers that require employees to take notes or type on a computer while they are on a call.
15 Best Noise Cancelling Headset for call center
To help you find the best headset for your call center, we’ve rounded up a few of our favorites below.
Plantronics – CS540 Wireless DECT Headset (Poly) – Single Ear (Mono) Convertible (3 wearing styles) – Connects to Desk Phone – Noise Canceling Microphone
The Plantronics CS540 is a hybrid hearing aid that connects to both desk phones and mobile phones. It is ideal for office and desk-centric workers using desk phones. The hybrid features of this hearing aid allow you to work better, hands-free, with a roaming range of up to 120 m/400 ft; talk all day with up to 7 hours of talk time per charge. The noise-canceling microphone helps to keep background noise out of your call, making it an ideal choice for those working in a call center or other high-noise environment.
Logitech USB Headset H570e Stereo – Black
The Logitech USB Headset H570e Stereo is a mono and stereo headset that is corded and includes a webcam. It is a great choice for video calling and gaming. The mono version is great for voice chat and Skype calls. The stereo version is ideal for music listening and gaming. The headset comes with two 3.5mm jack plugs, one for the microphone and one for the headphone. The microphone can be plugged into the left or right ear cup. The headphone can be plugged into the right ear cup only. The Logitech USB Headset H570e Stereo will work with any computer that has a USB port and an audio input jack.
Callez C502U – USB Headset with Microphone Noise Cancelling & Audio Controls, Stereo Computer Headphones for Business Skype UC Lync Softphone Call Center Office, Clearer Voice, Super Light, Ultra Comfort
If you work in a call center, then you know how important it is to have a good headset. The Callez C502U is a great option for call centers, as it offers audio controls and is compatible with UC Lync Softphone. The headset is also lightweight and comfortable to wear for long periods. The most important feature of the Callez C502U is the fact that it offers crystal clear sound quality. This is essential for call centers, as it ensures that your customers will be able to hear you clearly. Overall, the Callez C502U is an excellent option for call centers or anyone who needs a quality headset for making calls.
Plantronics – Voyager Focus UC with Charge Stand (Poly) – Discontinued
The Plantronics Voyager Focus UC is a cutting-edge wireless headset that is perfect for use in any office or call center environment. This sleek headset features Active Noise Cancellation (ANC) to ensure you can always hear and be heard, even in the busiest settings. The Voyager Focus UC also has an impressive roaming range of up to 30 feet, so you can always stay connected even if you need to move around the office. In addition, this stereo headset features MS Teams certification for seamless integration with your existing office communication tools. And with up to 12 hours of talk time on a single charge, the Voyager Focus UC will always be ready when you are.
Jabra Evolve 65 UC Wireless Headset, Stereo – Includes Link 370 USB Adapter – Bluetooth Headset with Industry-Leading Wireless Performance, Passive Noise Cancellation, All Day Battery, Stereo Speaker, Model: 6599-829-409
The Jabra Evolve 65 UC Wireless Headset is designed to increase agent focus and productivity. The headset is compatible with all leading UC platforms and offers dual connectivity to connect to a PC and one other Bluetooth device simultaneously. The headset features Active Noise Cancelling (ANC) to reduce background noise, and the battery offers up to 12 hours of talk time. The Evolve 65 also features an integrated busylight that automatically activates when on a call to notify others around you that you are unavailable. With its industry-leading wireless performance and sleek design, the Jabra Evolve 65 is the perfect choice for any busy office.
Leitner LH270 | Wireless Office Headset with Microphone | Computer & Telephone Headset | Phone Headset Compatible with 99% of Desk Phones | Wireless USB Headset and RJ9 Headset for Landline Phone
The Leitner LH270 is a wireless office headset with a 350-foot range and encrypted DECT 6.0 technology. It is compatible with 99% of desk phones and has 3 wearing styles: over the ear, single ear, and dual ear. The Leitner LH270 is a lightweight headset that is comfortable to wear for long periods of time. It has a flexible boom mic that can be positioned for optimal clarity, and the audio is clear and crisp. The Leitner LH270 is an excellent choice for those who need a reliable wireless headset for their office or home.
Jabra Evolve 40 Professional Wired Headset, Stereo, UC-Optimized – Telephone Headset for Greater Productivity, Superior Sound for Calls and Music, 3.5mm Jack/USB Connection, All-Day Comfort Design
The Jabra Evolve 40 professional headset is a high-quality device that offers superior sound for calls and music. It is available in multiple versions, including a stereo version and a mono version. The stereo version offers two speakers for a fuller sound, while the mono version has only one speaker. The headset is well optimized for Microsoft Teams and UC. It also includes a 3.5mm jack/USB connection, which allows it to connect with a wide range of devices. The all-day comfort design makes it ideal for use in any professional setting. The Jabra Evolve 40 professional headset is an excellent choice for anyone who wants a high-quality, professional-grade headset for a call center or office.
Logitech H390 Wired Headset, Stereo Headphones with Noise-Cancelling Microphone, USB, In-Line Controls, PC/Mac/Laptop – Black
The Logitech H390 Stereo Headset is a great way to have clear conversations or listen to music on your computer. With noise-canceling technology, this headset will help you focus on your call or what you’re listening to without distractions. The in-line controls also let you manage your calls without having to fumble around for the controls on your computer. Whether you’re in a call center or just want to be able to control your calls, the Logitech H390 Stereo Headset is a great choice. The padded ear cups and adjustable headband also make it comfortable to wear for long periods.
Logitech High-performance USB Headset H540 for Windows and Mac, Skype Certified
The Logitech High-performance USB Headset H540 is Skype Certified to provide the best possible Skype experience during active calls. The headset features volume and bass level control, as well as a built-in equalizer that allows you to customize the sound to your preference. In addition, the headset has laser-tuned drivers that produce superior sound quality, making it the perfect choice for Skype calls, gaming, and music listening. Whether you’re looking for Skype-certified headphones or simply want the best possible sound quality, the Logitech High-performance USB Headset H540 is the perfect choice.
Logitech Zone Wireless Certified for Microsoft Teams Bluetooth Headset
Logitech Zone Wireless is a Bluetooth headset that is certified for Microsoft Teams. The headset has been designed for use in noisy environments, and it features a noise-canceling microphone and an advanced acoustic system. The Logitech Zone Wireless also has an on-ear control panel that allows users to manage calls, music, and volume. The headset comes with a carrying case. The Logitech Zone Wireless is a great choice for anyone who needs a reliable Bluetooth headset for use with Microsoft Teams.
Plantronics – Blackwire C5220 – Wired, Dual-Ear (Stereo) Headset with Boom Mic – USB-A, 3.5 mm to connect to your PC, Mac, Tablet, and/or Cell Phone
The Plantronics Blackwire C5220 is a wired, dual-ear headset with a boom mic that connects to your PC, Mac, tablet, and/or cell phone. The intelligent features of this headset include enhanced all-day comfort and portability. The ultra-soft leatherette ear cushions are wrapped around pillow-soft memory foam to provide all-day comfort. A lightweight cushioned metal headband offers durability and a comfortable custom fit. This headset also includes a noise-canceling microphone that filters out background noise so you can be heard clearly on your calls. The Plantronics Blackwire C5220 is the perfect choice for those who need a durable, comfortable, and portable headset for all-day use.
Poly – Voyager Focus 2 UC USB-A Headset with Stand (Plantronics) – Bluetooth (Stereo) Headset with Boom Mic – USB-A PC/Mac Compatible – Active Noise Canceling – Works w/ Teams, Zoom (Certified) & More
The Audio Performance of the Poly Voyager Focus 2 UC USB-A Headset with Stand is top-notch. It uses Bluetooth technology to provide clear, stereo sound, and the Active Noise Canceling feature ensures that you’ll be able to hear your phone calls even in noisy environments. The Smart Technology features of this headset are also impressive. The headset can automatically answer calls when you pick up the receiver, and it will read your texts and emails aloud so that you can stay focused on your work. The Comfort of this headset is another selling point. The ear cushions are soft and comfortable, and the headband is adjustable so that you can find the perfect fit. If you’re looking for a high-quality, durable, and comfortable headset, the Poly Voyager Focus 2 UC USB-A Headset with Stand is a great option.
AGPtEK Corded Telephone with Headset & Dialpad for House Call Center Office – Noise Cancellation
The AGPtEK Corded Telephone with Headset & Dialpad is a great addition to any call center or office. The Noise Cancellation Mic ensures clear conversations even in noisy environments, and the FSK/DTMF Caller ID display helps keep track of incoming calls. The Volume Adjustment feature allows you to customize the sound level for your individual needs, and the LED provides a visual indication of when a call is coming in. This phone also features a headset jack and a dial pad, making it easy to use in a variety of different settings. With its many features and easy-to-use design, the AGPtEK Corded Telephone with Headset & Dialpad is a great choice for any business.
Sennheiser SC 165 USB (508317) – Double-Sided (Binaural) Headset for Business Professionals | with HD Stereo Sound, Noise-Cancelling Microphone, & USB Connector (Black)
The Sennheiser SC 165 USB headset is a great choice for business professionals who need a reliable, good-sounding headset for making calls and listening to music. The headset features a contemporary style with a bendable boom arm that lets you adjust the microphone to your ideal position. The ear cups are made from light acoustic foam that is comfortable to wear for long periods and helps to reduce background noise. The USB connector makes it easy to connect the headset to your computer or laptop, and the included travel case helps to protect the headset when you’re on the go.
A headset is the most common form of communication in a call center. It is critical to select a comfortable model, that offers an ANC mic and sounds fantastic. The best headset for call centers will also assist you in drowning out the noise and distractions of your office or call center. It may be a difficult and time-consuming process to locate the finest possible headset for your call center or office work. Because there are so many models on the market. If you want to make an informed and rational decision, you should carefully consider what your agents need and which type of call center headset is ideal for them.
So, what is the best noise-canceling headset for a call center? The answer to that question depends on your specific needs and budget. If you are looking for a quality headset that will cancel out most of the ambient noise in your work environment, then our top recommendation is to choose Plantronics headsets. They offer superior sound quality, comfort, and noise cancellation features. However, if you are working with a limited budget, there are several other great options available as well. Just be sure to consider all of your needs before making a purchase decision. Let us know in the comments which headphones best fit your requirements and whether or not you intend to purchase them. Thanks for reading!!!